Talk to a real person, not a bot.
Every Banao client has their own agent, one message away in the dashboard. Not a client yet, or can’t sign in? Send us a message or an email and we will get back to you.
Already a client?
Message your agent from the support chat in your dashboard. You can send screenshots and PDFs, and book a Zoom or Google Meet call.
Usually replies within a few hours (9am–5pm, Mon–Sat, Pakistan time)Problem with a project?
Use Report a dispute on the project in your dashboard. Money in escrow stays there until it is resolved.
Your agent reviews disputes within 24 hoursPaid by bank transfer?
Upload the transfer screenshot in your support chat and your agent confirms it.
Bank transfers are usually confirmed within 1 working day of sending the screenshot, during confirmation hoursSend us a message
Questions before you sign up, joining as a professional, or a problem you can’t raise from your dashboard. Tell us what’s happening and how to reach you.
If it’s about an active project, add its name or ID. For anything urgent on a project, the dashboard’s Report a dispute button is fastest: it goes straight to your agent.
Common questions
The money for that milestone stays in escrow. The professional fixes the work and resubmits it. If you still disagree, report a dispute: your agent reviews it within 24 hours, can send an inspector, and releases only what was done correctly.
Money not yet released stays in escrow. Your agent sends a written notice, and if the contractor does not return, the rest of the work is re-tendered. The escrow you funded for unfinished work pays the new contractor, or is returned to you.
Yes. The tender total reflects current rates and quantities. Changes in rates or actual quantities can increase or decrease the overall price. Adjustments must be documented and agreed in writing before payment; escrow does not change automatically.
The contractor, under the contract you award, including a defects-liability period after handover. Banao keeps the inspection record that proves what was built.
Contractors are required to carry insurance and give a structural warranty, both stated in your contract. Banao does not insure the build itself.
Yes. The Contracts page has free, printable contracts, receipts, certificates and checklists in English and Urdu for property deals, design, construction and solar. Fill one in, print it or save a copy that works offline, sign it with the other person, and keep it. They are templates, not legal advice, so have a lawyer check anything large.
A member of Banao staff assigned to you when you start. They verify your plot, prepare bid documents, confirm your payments, arrange meetings and handle disputes. You never have to deal with a contractor directly.
By bank transfer to Banao’s account. The payment screen shows the account details; upload the transfer screenshot in your support chat and your agent confirms it, usually within one working day.
Yes. Architects, contractors and solar installers are reviewed by Banao before they can bid. Property listings are watched by Banao agents, who take down anything misleading. Professionals who break the rules get warnings and can be suspended.
Start a project and go through the Land & Plot checks with your agent. If you already have approved drawings, you can skip straight to the contractor tender.
Yes. With a construction consultancy plan, a site engineer inspects your build stage by stage and sends you a written report after every visit.
In two phases. Phase 1 is your details: where you are, the system you want and your roof. Phase 2 is the site assessment. Either a Banao inspector visits and measures everything (the safest route, for a fee shown on your request form), or you film the site yourself for free and enter your own measurements, such as usable roof area, obstruction clearances and the optimal tilt angle. Verified installers then quote against it.
Installers prepare their records and quotes from the measurements you submit, so any consequences of wrong figures, such as re-quoting, extra cost or delays, are yours. To stay on the safe side, choose the Banao inspector and let Banao handle it all.
Yes. In Settings, Security, you can see every browser or device that is signed in or remembered on your account, with its IP address and when it was last active, and sign any of them out.
Yes. Everything happens in your dashboard: your agent, video meetings, bids, payments, reports and, where a camera is installed, a live view of the site.
Phone numbers, emails and handles are removed from project chats and proposals automatically. Escrow only protects work agreed and paid for on Banao, so this keeps you protected.
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